Returns & Cancellations – How it works

Returns

If the sneaker you ordered does not fit or you do not like the design, you can return it within 30 days of receiving your order. Follow these steps for a smooth return:

1. Register your return

  • Send an email to info@nvrona.com.
  • Include your order number.
  • Our support team will get back to you promptly with the exact instructions for your return.

2. Securely package the goods

  • The sneakers must be returned in the original box with shoe paper and all extras.
  • The goods must not show any signs of use, creases or damage.
  • Additionally, pack the shoe box in a shipping box to avoid transport damage.

3. Ship the package

  • Once you have received our return instructions, send the package as instructed.
  • You are responsible for the direct cost of return shipping.
  • Keep the shipping receipt and tracking number until the refund is completed.

4. Receive your refund

  • After your return has arrived and been checked, the refund will be issued within 5–8 business days.
  • The refund will be processed using the original payment method selected.

Important information

  • Return shipping costs are your responsibility.
  • Please follow the packaging and condition requirements above.

NVRONA stands for carefully selected sneakers and transparent service. We want you to be completely satisfied with your purchase. If something does not fit, we will help you find a solution quickly and easily.